FAQS

All of our apartments are occupied, we must give our current residents at least 24 hours' notice prior to showing their unit. We show apartment’s Monday-Friday 9:00am -5:00pm.  You can schedule a showing by calling our office at 513-205-5300 or email leasing@kleemax.com. Email is preferred

There is a $75 Application fee for any person living in the apartment over the age of 18. Co-Signers on an apartment would also be required to pay the $75 application fee. All applications require you to have a social security number, photo identification and proof of funds. We do a background check and a credit check on anyone that applies for an apartment and we process applications in the order they are received. Application Fees are Non-Refundable

The date a unit is listed available on our website is the lease start date for the unit. We cannot hold apartments after the Apartment Available Date. You would begin paying rent on the apartment available date but could move into the apartment anytime after that.

We require 60-day notice to vacate after your initial lease term. Per our lease notice to vacate must be sent via Certified Mail to the address provided in your lease. You may also submit a notice to vacate from your Resident Portal. If you do not notify us 60 days prior to lease expiration your lease will automatically renew for another term.

We do allow dogs and cats in most of our units. All pets must be over 1 year old and we have breed and weight restrictions. There is a monthly charge of $50/month for one pet and $75/month for two pets. There is a maximum of 2 pets per unit.

We have shared coin-operated laundry in the basement of each building. Single-family homes, townhouses, and two-family buildings have in-unit laundry.  Our basements also feature storage lockers for resident use. Each resident gets one locker free of charge. Additional storage lockers may be available for rent at a property.

We require each resident in an apartment to carry Renter’s Insurance as part of their lease agreement. Proof of insurance must be provided to Management Office Prior to picking up your keys.

All maintenance requests must be submitted via your Resident Portal to ensure the maintenance request is received by our Maintenance Technicians. Maintenance requests are completed in the order they are received and more urgent work orders are completed first. We try to complete maintenance requests within 48 Hours however some requests may require parts to be ordered or require multiple visits to be completed.

If you are experiencing a maintenance emergency you can contact the emergency maintenance line which is monitored 24/7. The number is 513-205-5300 and Select Option #1. You will be transferred to the on-call emergency maintenance employee. If you get a voicemail please leave your name, number, and apartment address and someone will call you back.  

Below Items are Maintenance Emergencies 

• Fire: In the event of a fire please Call 911 First and then contact us to let us know 
• Water: If there is water Actively entering your unit from the ceiling or overflowing onto the floor.  
• Heat: If your Heat is not Working in the Winter and this is a health risk 
• Apartment Lock Out: If you are locked out of your apartment and need to gain entry. There is a $75 charge for lock out’s that occur during Business Hours Monday-Friday, 8 am-5 pm. Lock Out Charges that happen outside of these hours or Holidays are at the discretion of management. If you are locked out and we are unavailable a Locksmith can be called at the expense of the resident.